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Shipping and Returns
Strollay is India’s Exclusive Ethnic Shopping Store for Buying Sarees, Salwar Kameez, Lehenga Sarees, Lehenga Choli, Kurtis/Tunics. Buy Salwar Kameez and Sarees Online from our collection of Exclusive Indian Clothing. Latest Arrival Sarees, Designer Sarees, Salwar Kameez Designs for all occasions like Wedding, Casual Wear, Party Wears and more. Online shop for Wedding Bridal Sarees, Designer Sarees, Embroidered Sarees, Salwar Kameez, Bridal Wedding Lehengas, Traditional Sarees Lehengas, Embroidered Salwar Kameez, Traditional Salwar Kameez, Designer Lehengas.
Payment Methods: Currently we do not accept 'Cash on Delivery'. Credit Card/Net Banking/Cash Cards/Cash in Advance payment methods are accepted.
Cancellation Policy: Orders placed from our shop cannot be cancelled once placed.
Return Policy: If you are returning the product, please take a note that some small irregularities in pattern, weaving, color, design etc signifies these are handcrafted products and therefore are truely unique in nature. These are not machine crafted products and therefore we would appreciate if you can consider that before returning any product. Inspite of this, if you still want to return, we have a very friendly return policy. Customer satisfaction is of utmost importance to us. Please see below for more details regarding this.
We follow 'No Returns Policy' except in following conditions:
1. Product was damaged or had defects
2. Wrong product was shipped
Further conditions for return:
a. All items must have the original security tag and label and must be returned in the same conditions as delivered by the Company. Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
b. All requests for return of product have to be placed within 24 (Twenty-Four) hours from the date of delivery. No return requests will be processed after 24 (Twenty-Four) hours from receipt of item(s).
c. To return an item, please email to customercare@craftsvilla.com and you will get instructions for return from us.
d. The product to be returned has to be neatly packed in a box in which it came with to and from address clearly written on the box.
Refunds for goods not dispatched: If we fail to deliver product within 14 working days, Customer can request for a refund into his bank/credit card.
Shipping Policy: Our products are delivererd within 14 working days. We have FREE shipping all over India. For International shipments we follow Craftsvilla Shipping Policy.
