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Shipping and Returns
Nothing says how much you care as much as anything handmade.. When the world is moving towards globalization and automation nothing gives a better feeling than to get a personalized touch. And that is why we at Color Palette try to put all our effort into making customized fine pieces of handmade gifting items that will surely floor your loved ones and show how much they mean to you. You'll find everything handmade here...from cards to photo frames to handmade boxes to chocolate bouquets & baskets to just about anything you want at affordable prices. We also excel at gift wrapping in unique ways as per your wish. Got a birthday or anniversary of a loved one coming or you just want to woo that special someone or just need to say thank you to your mom, just contact us and give us an idea about what you want and we will make a special and memorable handmade gift just for you.
Payment Methods: Currently we do not accept "Cash on Delivery". Credit Card/Net Banking/Cash Cards/Cash in Advance payment methods are accepted.
Cancellation Policy: Orders placed from our shop cannot be cancelled.
Return Policy: If you are returning the product, please take a note that some small irregularities in pattern, weaving, color, design etc signifies these are handcrafted products and therefore are truely unique in nature. These are not machine crafted products and therefore we would appreciate if you can consider that before returning any product. Inspite of this, if you still want to return, we have a very friendly return policy. Customer satisfaction is of utmost importance to us. Please see below for more details regarding this.
We follow "No Returns Policy" except in following conditions:
1. Product was damaged or had defects
2. Wrong product was shipped
Further conditions for return:
a. All items must have the original security tag and label and must be returned in the same conditions as delivered by the Company. Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
b. All requests for return of product have to be placed within Seven (7) days from the date of delivery. No return requests will be processed after Seven (7) days from receipt of item(s).
c. To return an item, please email to customercare@craftsvilla.com and you will get instructions for return from us.
d. The product to be returned has to be neatly packed in a box in which it came with to and from address clearly written on the box.
e. For the return shipping cost, the customer will get a Rs.100 store voucher which can be used on Craftsvilla.com for future purchases.
f. If we do not replace/ship the right product within 7 days of the receipt of the return, Customer can request for a refund into his bank/credit card.
Refunds for goods not dispatched: If we fail to dispatch product within 7 working days, Customer can request for a refund into his bank/credit card.
Shipping Policy: Our products are shipped within 5 working days. Some of our products may have shipping and handling charges. Please see shipping charges on individual products. For International shipments we follow Craftsvilla Shipping Policy.
