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Shipping and Returns
It is imperative for every customer,more so his/her right to get the right product at the right price. With so many markets, be it real or virtual, the only concern that remains for a potential buyer is to search for a right place .We at Junk-kart take utmost care to please you, our most important stakeholders in every possible manner. We try understanding the customer psyche and what kind of products they want. We then either create such a product or get a premium- branded product of the highest quality which is probably even classier than anticipated. We know how valuable a customer is and so our sales service is prompt and impressive. We make sure buying for you is not a task, but an experience worthy of repetitions. Our business idea is not restricted to downstream supply chain only.We also take care of the upstream supply chain which involves primarily our artisans, craftsmen/craftswomen and designers as well as our suppliers. We pay adequately them. The real force behind Junkkart and we also make sure we maintain a social responsibility towards their families as well. Jun-kart is not just like any other money spinning enterprise. It is our passion and to keep it going, we tend to keep some, to give some to the society and most importantly, serve the customers with a commitment of the highest order. Come and be a part of Junk-kart!!!!
Payment Methods: Currently we do not accept "Cash on Delivery". Credit Card/Net Banking/Cash Cards/Cash in Advance payment methods are accepted.
Cancellation Policy: Orders placed from our shop cannot be cancelled.
Return Policy: If you are returning the product, please take a note that some small irregularities in pattern, weaving, color, design etc signifies these are handcrafted products and therefore are truely unique in nature. These are not machine crafted products and therefore we would appreciate if you can consider that before returning any product. Inspite of this, if you still want to return, we have a very friendly return policy. Customer satisfaction is of utmost importance to us. Please see below for more details regarding this.
We follow "No Returns Policy" except in following conditions:
1. Product was damaged or had defects
2. Wrong product was shipped
Further conditions for return:
a. All items must have the original security tag and label and must be returned in the same conditions as delivered by the Company. Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
b. All requests for return of product have to be placed within Seven (7) days from the date of delivery. No return requests will be processed after Seven (7) days from receipt of item(s).
c. To return an item, please email to customercare@craftsvilla.com and you will get instructions for return from us.
d. The product to be returned has to be neatly packed in a box in which it came with to and from address clearly written on the box.
e. For the return shipping cost, the customer will get a Rs.100 store voucher which can be used on Craftsvilla.com for future purchases.
f. If we do not replace/ship the right product within 7 days of the receipt of the return, Customer can request for a refund into his bank/credit card.
Refunds for goods not dispatched: If we fail to dispatch product within 7 working days, Customer can request for a refund into his bank/credit card.
Shipping Policy: Our products are shipped within 5 working days. We have FREE shipping all over India. For International shipments we follow Craftsvilla Shipping Policy.
