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Shipping and Returns
Viva N Diva Couture is one of the leading names engaged in manufacturing and exporting of sarees And Considered as pioneers of detailed work embroidered and sequined Sarees from Surat (Gujarat, India). Viva N Diva Couture began as the outcome of the thought "kuchh apna karte hain" and opened for business on 8 November 2011. Viva N Diva Couture is into manufacturing and export of Ethnic wear including saree's , Salwr Suits, Tunics, Recently we also started urban wear and inner wear for ladies. Our benchmark designs include some of international designer's saree's and salwar kameez. We Dedicately work on customer statisfaction and bridging the gap between manufacture and end customer. We do in-house designs and stitching for clothing. Viva N Diva Couture goal is to make affordable indulgence possible and our team of eCommerce and retail professionals is committed to offering our customers a range of pocket happy lifestyle products with a consistently great shopping experience. Meaning of Our Name Viva : Viva Stand for Fashion Diva : Diva Stands for Fashion Queen . Couture : Modern Name of Fashion. So We are totally into Fashion. Manufacturing & Sourcing the products which are latest in fashion. So our tagline goes as " An Epitome of Panache".
Payment Methods: Currently we do not accept "Cash on Delivery". Credit Card/Net Banking/Cash Cards/Cash in Advance payment methods are accepted.
Cancellation Policy: Orders placed from our shop cannot be cancelled.
Return Policy: If you are returning the product, please take a note that some small irregularities in pattern, weaving, color, design etc signifies these are handcrafted products and therefore are truely unique in nature. These are not machine crafted products and therefore we would appreciate if you can consider that before returning any product. Inspite of this, if you still want to return, we have a very friendly return policy. Customer satisfaction is of utmost importance to us. Please see below for more details regarding this.
We follow "No Returns Policy" except in following conditions:
1. Product was damaged or had defects
2. Wrong product was shipped
Further conditions for return:
a. All items must have the original security tag and label and must be returned in the same conditions as delivered by the Company. Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
b. All requests for return of product have to be placed within Seven (7) days from the date of delivery. No return requests will be processed after Seven (7) days from receipt of item(s).
c. To return an item, please email to customercare@craftsvilla.com and you will get instructions for return from us.
d. The product to be returned has to be neatly packed in a box in which it came with to and from address clearly written on the box.
e. For the return shipping cost, the customer will get a Rs.100 store voucher which can be used on Craftsvilla.com for future purchases.
f. If we do not replace/ship the right product within 7 days of the receipt of the return, Customer can request for a refund into his bank/credit card.
Refunds for goods not dispatched: If we fail to dispatch product within 7 working days, Customer can request for a refund into his bank/credit card.
Shipping Policy: Our products are shipped within 5 working days. We have FREE shipping all over India. For International shipments we follow Craftsvilla Shipping Policy.
