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Shipping and Returns
MELA is an Indian Handicraft Export Company dealing into Designing, Manufacturing and Export of Handicrafts materials. MELA Handicrafts reflects the rich cultural heritage of India, we manufacture & export an exquisite collection of handcrafted items at most competitive prices. The collection from our company never fails to enchant anybody because of their original, traditional and intricate designs. Our collection has made a mark for itself all across the globe. The lineage of MELA dates back to antiquity and captures a rich blend of functionality with artistic ingenuity. Infusing prolific designs on timeless substrates like textiles, stone, metal, papier mache, glass, grass, wood, cane, bamboo, clay, terracotta and ceramics, they beautifully articulate the artistic mastery and excellence of Indian craftspersons who have inherited, preserved and honed this ancient skill throughout the ages. Today, globally extolled for their dynamic combination of form, design and color, MELA enjoy a large export market, especially in places like Saudi Arabia, U.S.A. Japan, U.K, Germany, Canada, Italy, France, to name a few.
Payment Methods: Currently we do not accept "Cash on Delivery". Credit Card/Net Banking/Cash Cards/Cash in Advance payment methods are accepted. Cancellation Policy: Orders placed from our shop cannot be cancelled. Return Policy: If you are returning the product, please take a note that some small irregularities in pattern, weaving, color, design etc signifies these are handcrafted products and therefore are truely unique in nature. These are not machine crafted products and therefore we would appreciate if you can consider that before returning any product. Inspite of this, if you still want to return, we have a very friendly return policy. Customer satisfaction is of utmost importance to us. Please see below for more details regarding this. We follow "No Returns Policy" except in following conditions: 1. Product was damaged or had defects 2. Wrong product was shipped Further conditions for return: a. All items must have the original security tag and label and must be returned in the same conditions as delivered by the Company. Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return. b. All requests for return of product have to be placed within Seven (7) days from the date of delivery. No return requests will be processed after Seven (7) days from receipt of item(s). c. To return an item, please email to customercare@craftsvilla.com and you will get instructions for return from us. d. The product to be returned has to be neatly packed in a box in which it came with to and from address clearly written on the box. e. If we do not replace/ship the right product within 7 days of the receipt of the return, Customer can request for a refund into his bank/credit card. Refunds for goods not dispatched: If we fail to dispatch product within 7 working days, Customer can request for a refund into his bank/credit card. Shipping Policy: Our products are shipped within 5 working days. Some of our products may have shipping and handling charges. Please see shipping charges on individual products. For International shipments we follow Craftsvilla Shipping Policy
