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Shipping and Returns
Our love and passion for decorating homes, admiration and appreciation for the Indian crafts, backed with many years of experience in the handicrafts exports market, led us to launch The Yellow Door Store, the online shop for our home decor retail outlet - The Yellow Door. Launched in July 2009, we now offer our services with the convenience of shopping from anywhere and home delivery across the globe. The Yellow Door is your entry to an exclusive and unique range of home products, which have been carefully designed and handcrafted in small towns of the country (India). Our endeavor is to promote the Indian handicrafts by integrating our contemporary designs with the unique skills of our craftsmen, and developing beautiful handmade products which can find a special place in your homes. We also specialize in hand painted antique finishes, which give a character to our products. Whether it's finding that perfect piece for your home or looking for a beautiful gift for a friend, you will find it here at The Yellow Door. Our best quality at affordable prices and excellent and prompt service strengthens our existence. The Yellow Door dedicates 3% of all it sales to the talented craftsmen and contributes towards their upliftment and development. Join us in promoting Indian Handicrafts. We hope you will enjoy shopping with us.
Our shipping and processing charges are intended to cover processing of your order, handling and packing the products you purchase and delivering them to you. Most domestic purchases are shipped to arrive within 5 working days of receipt of the order. If there is a delay, we will notify you by email. Some items may take longer, and items ordered together may not arrive in the same box. Some heavy or oversized items cannot be shipped internationally. Some destinations may take a while to reach. In such cases we shall notify you about the same by email. Gift Wrapping Comes Free with all our Products. Please make a mention under "Any Special Instructions" when you Check-Out. Same Day Deliveries & In-Store Pickups Incase you require delivery within Gurgaon (India), we will have the product delivered to you the same day. Alternately, we offer in-store pickups from our store in DLF Phase I, Gurgaon. At The Yellow door, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will make arrangements for a prompt replacement.We cannot accept returns on items damaged through normal wear and tear. If you are not satisfied with your product you can e-mail us with 3 days of purchase. You can return merchandise through the courier (at your cost) and take a refund. However the courier cost will not be re-funded. For detailed procedures for returning items through the mail, please contact us on the phone- 7 days a week, 10:00 am - 7:00 pm (IST) There will no returns on Bulk items or on discounted items.
