Currently our average delivery time in India is around 4 days and outside of India is 18 days.
You will get an email and SMS with the tracking details as soon as the product is shipped. You can also track your order by logging into you Craftsvilla account.
We deliver to over 100 countries globally including USA, UK, Australia and Canada
We have a 100% Buyer protection policy wherein you can return the product for any reason whatsoever. You can ship it back to us within 7 days and get a full refund
Just email us your complaint with order number within 7 days of receipt of the product. You can also login to your account and raise a dispute from there. We will pickup up the product from your doorstep if the pincode is serviceable. In case we can’t pickup, our team will reply to you with an email, containing instructions and return shipping address to which you need to send back the product within 10 days.
If you wish, we can offer you a redeemable voucher worth the refund amount for future purchases. Else we can also refund the entire amount back to your bank account without any deductions along with Rs. 100 for return shipping.
Cash on Delivery
Net Banking, Debit cards/ Credit Cards (Visa, MasterCard, American Express, Diners Club cards accepted)
International Credit Cards
Immediately after you make a purchase, an invoice with your payment details and a unique payment ID will be sent to you. In case of any issues, our customer care would be happy to help you.
You pay through our secured Payment Gateway and all data is transferred through high level encryption technology. We guarantee your payments are 100% safe with us and the details are never shared with anyone during the payment process.
‘CV Assured’ badge is a seal of quality and trust. Products with ‘CV Assured’ badge are handpicked by our stylists, sourced from our trusted & reliable manufacturers to meet our stringent quality guidelines.
2) Why Should I buy ‘CV Assured’ products?
From quality fabrics and awesome colour palettes to vibrant prints, chic cuts and classy silhouettes, ‘CV Assured’ products promise the customer a delightful shopping experience.
Styles and designs are handpicked by our stylists
Products sourced directly from the top manufacturers
Our stylists work in conjunction with manufacturer to ensure that manufactured product is as per design
Our quality guidelines are tailored to different categories of ethnic products.
Our quality team and warehouse partners check the products to ensure:
1) Good quality fabric
2) Perfect finish
3) Stainfree garments
4) Colour as per product image
5) Proper sizes
4) What if I receive a defective or damaged product?
We ensure that all ‘CV Assured’ products are superior in quality and meet all your expectations. However, if you are not happy with the product, you can return it to us within 7 days. View Craftsvilla Return & Refund Policy .
5) Do I have to pay extra for ‘CV Assured’ products?
No, you do not have to pay anything extra for ‘CV Assured’ products. These products are sold at best prices with absolutely no compromise on quality.